Shipping policy

Returns Policy

You may return most new items within 45 days of delivery for a full refund of the price of items purchased. Items that show signs of use and do not appear new will not be exchanged or allowed for returns.

Items that are returned for exchange (for example, you ordered a size 11 boot but are returning it to exchange it for a size 12) will be charged the shipping fees to send the exchanged item back to you.

If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping fees at our discretion.  A return shipping label will be emailed to you.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please include in the box a copy of your invoice or a note with your order number on it.  A quick description why you are returning it is always appreciated as well.  You can ship the package back to us at the following address using U.S. Postal Service, UPS or FedEx. 

Pacific Fly Fishers
1018 164th Street SE, Ste. A-22
Mill Creek, Washington 98012

We recommend purchasing insurance for your return shipment. We are not responsible for items shipped back to us that are lost during shipping and not received.  No exceptions.

Warranty Repairs

Items that need "Manufacturer Warranty Repair/Replacement" should be sent directly to the manufacturer. Most manufacturers have information on their web sites on how to take care of this quickly and efficiently. This is particularly true of broken rods. All Manufacturer Warranty Repairs, including broken rods, that are sent to us will be shipped to the manufacturer for repair/replacement. Customers will be charged shipping fees to ship the rod to the manufacturer, the manufacturer's repair/replacement fee, and shipping fees to return the item to you.

Shipping

Note that there are restrictions on shipping some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.